WHY SHOULD THIS MATTER TO ME?
Sometimes we find ourselves in an unpleasant conversation. Most people have a strong urge to avoid such conversations. Some adopt a “silent treatment” as a way to avoid the issues. Others avoid the person altogether so they never end up in such situation.
The problem however is not always other people or the nature of the conversation, but the way we handle it. Knowing how to handle difficult conversations such as providing feedback when somebody had done something wrong, delivering bad news and apologizing is critical in maintaining and strengthening our relationships with others whether at work or in our personal life.
Equally, sometimes we go through an interaction that leaves us angry or upset. Sometimes we react based on our emotions which can have drastic consequences. We need to find out what makes us feel in a certain way and if this feeling is justified. Next, we need to take steps to correct our feelings in order to adjust our behavior. There are several techniques that can be used to achieve this which are presented in this course.
THIS IS FOR YOU IF YOU WANT TO
control the flow of a potentially difficult conversation and learn to focus on what matters the most
be able to analyse your behaviour as well as those of others and better understand what makes people take a particular action
be able to appreciate the power of emotions and how you can take advantage of them to control your actions
be able to prepare for and deliver bad news using a systematic step-by-step technique and handle the reactions smoothly
be able to apologise systematically to show your sincerity and improve your relationships
learn the mindset for approaching tough issues and useful models for these conversations
HOW IT WORKS
One payment of only 49 Euros and you´ll get lifetime access to the explanatory videos and the workbooks
You can work at your own pace
The program is divided into 6 lessons
The workbooks are designed to be printed or to be filled in digitally
You have access to me in the Facebook group to ask any questions or clarify doubts